Category Archives: Police and Crime

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Fraudsters send fake Virgin Media emails threatening “automatic disconnection”

Action Fraud has received over 100 reports about fake emails that purport to be from Virgin Media. The emails threaten the recipient with “automatic disconnection” due to “invalid billing information”. The links in the emails lead to genuine-looking phishing websites that are designed to steal your Virgin Media account login details.

Don’t click on the links or attachments in suspicious emails, and never respond to messages that ask for your personal or financial details.

For more information on how to stay secure online, visitwww.cyberaware.gov.uk

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An ongoing TV Licensing phishing campaign, first identified by the National Fraud Intelligence Bureau (NFIB) in September 2018, continues to be reported to Action Fraud in high numbers. Fraudsters are sending the public fake TV Licensing emails that are designed to steal their personal and financial information. Since April 2018, Action Fraud has received over 900 crime reports with victim losses totalling more than £830,000.

How you can protect yourself:

• Don’t click on the links or attachments in suspicious emails and never respond to messages that ask for your personal or financial details.
• Don’t assume a phone call or email is authentic, even if someone knows your basic details (such as your name or address). Remember, criminals can spoof phone numbers and email addresses to appear as companies you know and trust, such as TV Licensing.
• Your bank will never call and ask you for your PIN, full banking password, or ask you to transfer money out of your account.

What to do if you’ve fallen victim:

• Let your bank know as soon as possible and monitor your bank statements regularly for any unusual activity.
• If you suspect your identity may have been stolen you can check your credit file quickly and easily online. Use a reputable service provider and follow up on any unexpected or suspicious results.
• If you have been a victim of fraud or cyber crime, report it to Action Fraud at actionfraud.police.uk, or by calling 0300 123 2040.

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Action Fraud have received several reports where fraudsters are claiming to be landlords of properties offered for rent online. Prior to a viewing the suspect requests that the individuals pay a deposit and sometimes a month’s rent upfront, claiming that this money will be put into the Tenancy Deposit Scheme, and is therefore protected under government legislation.

After the individual pays the money, the suspect sends a bogus email purporting to be from the Tenancy Deposit Scheme confirming they have received their deposit. However, this is not the case as the money was sent directly to an account associated with the suspect and the victim is left out of pocket and without the home they had thought to be putting a deposit on.

What You Need To Do

• Always make sure you, or a reliable contact, has viewed the property with an agent or landlord before agreeing to rent a property.
• Don’t be rushed or pressured into making a decision. Only transfer funds when you’re satisfied a genuine property, safety certificates and valid contract are in place.
• Only pay for goods or service by bank transfer if you know and trust the person. Payments via bank transfer offer you no protection if you become a victim of fraud.
• Once you’ve paid your deposit, you can check whether it’s protected by entering your tenancy deposit certificate code on TDS website (www.tenancydepositscheme.com).

The NFIB have become aware of techniques used by romance fraudsters against people using dating sites. Not only will they steal your heart they will steal your money and your identification.

When you think you’ve met the perfect partner through an online dating website or app, but the other person is using a fake profile to form a relationship with you. They’re using the site to gain your trust and ask you for money or enough personal information to steal your identity.

A dating fraudster, previously involved in deceiving people that wanted a friendship explained how they would create fake accounts with social media platforms so that their details matched and could be searched. By appearing to be a real person their fake persona could be corroborated by prospective partners searching their background and believe them to be genuine. The fraudster said:

“People like to live in fairy tales to say it won’t happen to me. I make sure all my conversations are bespoke. I will show insecurity myself about trusting people and this helps allude to them that I’m genuine.”

The fraudster will also utilise as many accessible online research tools to explore people’s information for their own personal gain or sell onwards. The fraudster elaborated and explained:

“I use various online directories to find out about the person. Once I have enough, I use it to milk everything I can using their details or sell them on to other fraudsters via the dark web”

When asked how people could check if a person is real. The romance fraudster offered advice for others searching for a relationship. They told us that after you see a picture of them:

“Ask for them to send you another photo of themselves posing with their thumbs up or waving. It’s like a form of 2 factor authentication and makes it hard to do if it’s not an original picture”

What you need to do

· Avoid sharing too many personal details when on online dating profiles. Revealing your full name, date of birth, or full home address may lead to your identity being stolen.

· Never respond to any requests to send money, or have money transferred into your account by someone you don’t know and trust. These types of requests should always raise a red flag. If something feels wrong then it is usually right to question it.

· Pick a reputable dating website or app, and use the built-in messaging service. Fraudsters want to quickly switch to social media or texting so there’s no evidence of them asking you for money.

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