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United Utilities – Priority Services Register

As you know, United Utilities is the water and wastewater company that serves over 7 million customers in over 3 million homes right across the North West, and we have been doing a lot over the past couple of years to improve our services in giving more support to those who need it most.

We all need a little bit of extra help at some stage in our lives.  This could be due to age, ill health, a disability, mental health problems, financial worries or even language barriers.  By registering for our free Priority Services scheme, customers could benefit from additional free services from us, to support their particular needs, including:

  • free phone number connecting them to a dedicated, externally trained team, to listen, help and support
  • Nominate a carer, family member or even a friend to speak to us on their behalf
  • knock and wait service, so if they have mobility needs we’ll always wait, allowing them enough time to answer the door
  • We’ll notify them of any planned interruptions to their water supply
  • Bills and letters could be printed in braille, large print or even on coloured paper
  • Add a password to their account as added protection from bogus callers
  • Translation services if English isn’t their first language
  • Help and advice if they’re struggling to pay their water bill

For customers with internet access, there’s even an online accessibility tool, changing the look of our website to suit their needs. All they have to do is click on the ‘Accessibility Help’ button on the bottom right of each page of our website.

You don’t even have to be the account holder to join and registration really couldn’t be easier.  You can either:

  • Visit our website unitedutilities.com/priorityservices and complete a simple online form
  • Call our friendly Priority Services team direct on 0345 072 6093
  • Also, when someone registers with us, with their consent, we could also add their details to a similar free scheme with Electricity North West (who manage the electricity network in our region).  If eligible, this would provide additional support if there was ever a loss of power too – so two for the price of one!

St John’s Hospice Wills Week 4th-8th February 2019

St John’s Hospice will be holding its very first Wills Week in February 2019.  This innovative scheme sees a host of local, reputable solicitors waive their Will-writing fee in return for a donation to our charity. In return for a professionally prepared Will your donation will help us fund our specialised care in your community.  Making a Will always seems to be on everyone’s ‘to do’ list, well here is your opportunity to finally tick it off that list.   If you’re interested in securing an appointment for Wills Week – which runs from 4th-8th February 2019 please call our office on 01524 382538 or email giftsinwills@sjhospice.org.uk to register for a Wills information pack.  This will contain useful information as you start preparing to make a Will, a list of our partner solicitors, and details of how to book an appointment.

Keeping an up to date and professionally drafted Will is very important. It helps to secure the future for family and friends and is one of the most important things that everyone, at some point in their life, has to consider. Having a valid Will allows you to provide for your loved ones after you have gone and is a certain way to make sure your wishes will be carried out.  It will also ease the burden on those left behind who will handle your affairs.  After providing for their loved ones, many people choose to leave a small gift to their favourite charity. By remembering St John’s Hospice in your Will, you can support local families facing life shortening illnesses in your community. Whether it’s a sum of money, a specific item or a share of your property, any gift is very deeply appreciated.   There’s no obligation to include a gift to the Hospice and you don’t need to tell us your intentions. If you’d like to remember us, we will be very grateful.  Across our local community in North Lancashire, South Lakes and North Yorkshire we have solicitors firms working with us to promote our Wills Week for which we are very grateful.  With the St John’s Hospice Wills Week, you can put your mind at rest quickly and inexpensively.

Lancaster City Council – Christmas/New Year Refuse/Recycling working arrangements

All scheduled collections as normal 17.12.18-22.12.18.

Collections due Tuesday 25.12.18 will be carried out on Monday 24.12.18.

Collections due Tuesday 01.01.19 will be carried out Wednesday 02.01.19.

Scheduled collections back to normal from w/c 07.01.19.

Our Admin office will be manned 9am-5pm (unless otherwise indicated): 17.12.18-21.12.18; 24.12.18 until 3pm; 27.12.18-28.12.18; 31.12.18 until 3pm; 02.01.19-04.01.19.

Any queries please don’t hesitate to contact me. Kind Regards & Best Wishes for 2019.

Mrs Gillian Goodger Senior Administrator/PA Communities & The Environment Service Lancaster City Council Tel: 01524 582416

In The Know – Action Fraud – Advice For Winter

Increase in Fare for NoWcard holders who travel before 9.30am

Lancashire County Council undertook a consultation concerning the proposal to increase the fare from 50p to £1 for disabled NoWcard holders who travel before 9.30am. This consultation took place between 26 March and 21 May 2018.

Lancashire County Council’s Cabinet met and discussed the consultation findings on 9 August 2018. At this meeting Cabinet agreed to accept the proposal to increase the fare to £1. The minutes of this meeting are available at www.lancashire.gov.uk

NoWcard is run in partnership with Blackburn with Darwen Council and Blackpool Council. Blackburn with Darwen Council also consulted on this proposal and will increase their fare rate to £1 for travel before 9.30am. Blackpool Council will retain their current concession rate at 50p. For Blackpool Council pass holders who travel before 9.30am on journeys that start within the Blackpool Council boundary the fare will be 50p. Blackpool Council pass holders who travel before 9.30am on journeys that start in Lancashire, outside the Blackpool Council boundary, will be charged the new £1 fare.

The fare increase will take effect from Monday 3 December 2018.

In The Know – Action Fraud – Extortion Scam

Neighbourhood Watch E-Newsletter October 18